COVID-19 Info

At Holiday Inn Express & Suites S Lake Buena Vista

Our highest priority is the health and wellbeing of our guests and employees. We've expanded our commitment to cleanliness with the IHG Way of Clean, developed in partnership with Ecolab and Diversey, world leaders in hygienes and cleaning technologies. We've launced a global IHG Clean Promise and are using new science-led protocols and service measures so that you can book with confidence.

A Message from Palm Holdings

The safety of our guests and team members throughout Canada, UK & the US is our top priority at Palm Holdings. We continue to monitor the Coronavirus situation closely and focus on the well-being of our guests and team members. We are watching all updates from local and international health authorities and taking all precautions. We encourage our guests to do the same. All of our teams have been communicated with and reminded of the importance of washing hands more frequently and have been provided sanitizers. The teams have also been trained to watch for symptoms and report to the General Manager immediately.

At Our Hotel

Cleaning Products and Protocols: Our hotels use cleaning products and protocols which are effective against viruses, including;

Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.

Public Spaces: Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.

Back of House: In the spaces where associates work “behind the scenes,” hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.

Posters with the necessary information are placed at workstations as a reminder to stay aware and report. Our group of Hotels in Canada, UK & the US have not had any reported cases to date, we are committed to maintaining a healthy environment for guests and team members.

Please note that due to current health & safety precautions, our buffet breakfast service is temporarily unavailable. Limited breakfast is provided. Shuttle service is temporarily unavailable. 

Cancellation Policy

Our cancellation policies have changed due to COVID-19. All non-refundable/pre-paid bookings made up to and including December 31, 2020 can be cancelled without penalty (up to 24 hours before arrival) up until December 31, 2020*.

After December 31, 2020, all non-refundable/pre-paid bookings will be subject to the terms and conditions of the rate booked.

Other rates have flexibility built in to the terms and conditions, including cancellation options. Please consult the terms and conditions of your booking for more details.